FAQs

1. Does Flourish Healthcare offer online booking?
Yes. We offer both in-person and virtual appointments.
Book your appointment online

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2. Why is there a fee?
Professional services provided by Nurse Practitioners in independent practice are not currently covered by OHIP.
You may wish to check with your insurance provider to see if your plan includes Nurse Practitioner services.

 

3. What does my fee include?
Your fee covers:
• Time spent with your Nurse Practitioner
• Relevant testing (e.g., bloodwork)
• Behind-the-scenes work such as reviewing labs, writing prescriptions, and researching your case
• Business operations costs: medical record systems, e-fax software, insurance, professional dues, and staff support

 

4. Why do I need bloodwork or diagnostic tests?
Testing helps identify what’s not functioning as it should.
Some tests may not be covered by OHIP. Tracking your results over time helps us monitor your progress and adjust your plan.

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5. How do I get my blood requisition?
You’ll receive a requisition during your initial appointment.
If more tests are needed, they’ll be uploaded to your Outsmart portal under “Documents.”
Log in anytime at portal.outsmartemr.com to view or print.

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6. How can I see my treatment plan?
Log in to your Outsmart portal using your email and password to access your treatment plan and other documents.
Need help? Click “Forgot my password” on the Outsmart login page.

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7. Why are there more follow-ups at the start?
We focus on teaching you how to build lasting habits.
It takes time to implement new changes—we’ll guide you step by step.

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8. How do I share documents or lab results?
You can upload recent labs and medical documents to the Outsmart portal. Please include the test name and date. You can also email files to anna@flourishhealthcare.ca.

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9. How can I reach the Nurse Practitioner urgently?
We do not provide emergency or urgent care.
For immediate concerns, contact your family physician, a walk-in clinic, or your local emergency department.

 

10. Can I get prescription refills without an appointment?
No. Appointments are required to ensure your prescription remains safe and effective.
Book at least one month before your refill is due.

 

11. Can I email for medical advice?
No. Medical advice can only be provided during an appointment to ensure accuracy and safety.

 

12. What outcomes can I expect?
Our Nurse Practitioners help you build better health and resilience through detailed action plans and ongoing support.
You’ll see progress by following your plan consistently—one step at a time.

 

13. How can I get the most out of my appointments?
Come prepared with questions.
Bring a notebook, stay engaged, and focus on small, consistent changes that move you forward.